Many companies have adopted NPS (net promoter score), as a means to measure the effectiveness of their CX programmes. Companies that improved their NPS scores found that overall business performance improved. Heck, NPS has even been backup by a Harvard Business Review article. Everything published in HBR must be true – right? Companies have approached […]
Free Consulting offer!
As part of my giving back to the community, I’m offering free consulting to Entrepreneurs, NGOs (not for profit organisations), Startups, and Small & Medium Enterprises. Often these type of organisations don’t have the funds to afford world-class consultants, yet they need the professional guidance as much as a multinational organisation. While we make decent money […]